Shipping Policy

Orders will be manufactured and dispatched the same day, providing an order is placed before 3pm (1pm on Monday) Orders placed over the weekend will be dispatched the next working day.

We provide the following services

Standard Delivery (2-4 Working Days): £3.99
Express Delivery (Order before 1pm) *NOT including Bank Holidays: £14.99
SAME DAY Collection (Call to Confirm Time) FREE

Please Note: If the wrong Shipping Address and postcode are entered, we will try to contact you by phone and email but failing that your order will sit and wait until you contact us. We use the postcode system, so the digits need to be entered carefully.

The Number Plate Shop cannot guarantee these time scales and cannot be held responsible for postal delays with any of the carriers we use, or any other failures that is out of The Number Plate Shop control.

The Number Plate Shop will not be held liable if the wrong postage method is selected. We will not be held liable if a UK delivery method is chosen and a non-UK address is entered. Lost items are not deemed lost by couriers until 14 days after posting. The Number Plate Shop are not liable to refund or cancel the transaction once goods have been made and dispatched. Please also note that if a non-signed for postage option is chosen, we will not be held liable for loss and we will not replace any orders lost or missing, we will provide tracking details, and the rest is up to you to follow through.

Please Note: If the wrong Shipping Address and postcode are entered, we will try to contact you by phone and email but failing that your order will sit and wait until you contact us. We use the postcode system, so the digits need to be entered carefully.

We cannot replace or refund lost or stolen goods in transit without a full postal investigation and trying to determine what went wrong. We may also not refund or replace goods until the postal insurance pays out.

Our courier will try to deliver your item twice. If you are not available on both of these occasions, they will destroy the goods. The Number Plate Shop will not replace any items which have been destroyed by the courier and will result in you purchasing a brand-new product.

Damaged Goods & Quality

The Number Plate Shop will replace any goods that are damaged in transit or do not meet the quality standards that we set. If you have received damaged goods or goods that do not meet your expectations, please send an email through to us with photos. All plates are quality checked before leaving our premises. We cannot refund or resend without seeing photographic evidence.

Returns & Cancellations

Returns can only be made if the goods are damaged or faulty/incorrect.

For you to process your returns you must send the goods back to us and send us proof of postage which we will then refund to you.

Your goods would be sent back up to you once we have received the faulty goods.

As these are bespoke items you cannot get a refund on your product if you change your mind or want to cancel your order if the order has already been made.

We do not offer cash refunds we as these are bespoke items, we will rectify the damaged goods and send them back up to you.

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